Kazakhstan Launches Electronic Queue System at Border Crossing with Kyrgyzstan

Kazakhstan is expanding the use of its CarGoRuqsat electronic queue system at border crossings with neighboring countries, aiming to streamline freight transport. The system allows transport operators to pre-book border crossing times online or via a mobile app, making the process more efficient and predictable. Beginning October 20, CarGoRuqsat will be implemented at the Karasu checkpoint on the Kazakh-Kyrgyz border, according to the State Revenue Committee of Kazakhstan’s Ministry of Finance. The move has been welcomed by Kyrgyz freight operators, who in recent years have faced multi-day delays at the border, often while transporting perishable agricultural goods. The electronic system is expected to ease these bottlenecks and improve the overall efficiency of cross-border logistics. CarGoRuqsat is part of Kazakhstan’s broader digitalization initiative across its borders with member states of the Eurasian Economic Union (EAEU), which includes Armenia, Belarus, Kazakhstan, Kyrgyzstan, and Russia. The system is already operational at Kazakhstan’s borders with China, Uzbekistan, Turkmenistan, Russia, and Kyrgyzstan. Since its launch, more than 500,000 trucks have used the platform across 33 border crossings with EAEU countries. A similar initiative has also been introduced on the Kyrgyz-Uzbek border. As previously reported by The Times of Central Asia, an Electronic Queue Management System (e-QMS) was recently launched at the Dostuk checkpoint, the main crossing between Kyrgyzstan and Uzbekistan on the Osh-Andijan highway. That system, like CarGoRuqsat, enables drivers to reserve crossing slots digitally, reducing wait times, easing congestion, and improving the reliability of transit.

Electronic Queue System Launched at Key Kyrgyz-Uzbek Border Crossing

An Electronic Queue Management System (e-QMS) has been launched at the Dostuk border crossing, the primary checkpoint between Kyrgyzstan and Uzbekistan along the Osh-Andijon road. The initiative, developed through cooperation between the Kyrgyz government, the European Union, and the International Trade Centre (ITC), is part of the “Ready4Trade Central Asia” project (2024-2028), which aims to streamline trade procedures and boost economic competitiveness across the Trans-Caspian Transport Corridor. Funded by the European Union, the project is designed to simplify cross-border operations and improve conditions for small and medium-sized enterprises. The e-QMS platform, developed by the ITC in collaboration with Kyrgyzstan’s State Customs Service and Ministry of Economy and Commerce, allows transport operators to pre-book border crossing times online or via a mobile app. The system is expected to reduce waiting times, ease congestion, and improve the predictability of border transit, benefiting both carriers and customs authorities through greater transparency, efficiency, and safety. “For Kyrgyzstan, the implementation of e-QMS is a cornerstone in creating a business-friendly environment for exporters. The new system simplifies procedures, reduces costs for exporters and carriers, and makes trade more transparent and efficient,” said Iskender Asylkulov, Kyrgyzstan's Deputy Minister of Economy and Commerce. The system was initially piloted at the Kyzyl-Kiya border crossing in November 2024, where it processed more than 12,000 vehicles in its first six months. Following positive feedback from transport operators and significant reductions in wait times, the system has now been expanded to Dostuk, one of the region’s busiest crossings. In 2024 alone, over 87,000 vehicles passed through Dostuk, including more than 21,000 import consignments, nearly 8,000 export shipments, and over 58,000 transit movements. The deployment of the e-QMS is expected to further boost trade between Kyrgyzstan and Uzbekistan, which reached $846 million in 2024. From January to June 2025, bilateral trade turnover totaled $430.2 million, $50 million more than during the same period in 2024, according to data from Uzbekistan’s National Statistics Committee.