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Global Business Services

GBSF 2026 Highlights Uzbekistan’s Push for Global Business Services and AI

More than 450 participants from business and government, representing over 45 countries, gathered in Tashkent on July 24–25 for the Global Business Services Forum 2026. The event centered on Uzbekistan’s effort to become a regional center for global business services and business process outsourcing (BPO), with artificial intelligence (AI) also a major focus. Organizers described it as Central Asia’s largest international forum devoted to global business services and the digital economy. The forum follows May’s Global Tech Weekend in Tashkent, which brought more than 2,500 technology and investment professionals to the capital. Opening the forum, Uzbekistan’s Minister of Digital Technologies Sherzod Shermatov said recent reforms had improved conditions for international technology companies considering investment or expansion in the country. Shermatov said companies could draw on qualified specialists and modern digital infrastructure while reaching a fast-growing regional market. He also invited international firms to invest and develop long-term partnerships. Azamat Karamatov, CEO of IT Park Uzbekistan, said the organization now has more than 3,800 resident companies, including over 1,000 international businesses. Exports of technology services have surpassed $1 billion. He said IT Park gives foreign companies a route into Uzbekistan’s technology sector while helping develop local talent. Sessions examined AI and talent development. Other discussions covered international investment and outsourcing. Speakers also outlined tax incentives and support available to foreign companies entering the Uzbek market. The Soft Landing program and Zero Risk initiative are among the available schemes. Key Account Management services provide additional assistance. One speaker was Arseny Kucheryuk, an expert at Antal Uzbekistan, part of the British recruitment company Antal International. He drew on the firm’s recruitment work and salary surveys to describe changes in the labor market. Kucheryuk, who moved to Uzbekistan nearly five years ago, said employers once struggled to find highly qualified candidates. The market has since become more balanced, although strong candidates can still receive several offers within weeks. He said companies seeking experienced professionals often need to offer salaries well above candidates’ current income. Antal research found that more than 60% of candidates expect an increase of at least 20% when changing jobs. Kucheryuk added that pay alone does not determine retention. Career prospects and management quality also influence whether skilled staff remain with an employer. He said workplace culture is especially important when addressing religion or family. Speaking to The Times of Central Asia after his presentation, Kucheryuk said foreign investment was creating career opportunities in Tashkent and elsewhere in Uzbekistan. He attributed Uzbekistan’s appeal to cooperation between the government and private sector, which he said helps international companies enter the market and supports local businesses. Kucheryuk advised foreign investors to understand local business culture before entering the market. Although companies may bring senior executives from abroad, he said operational roles requiring knowledge of local law and business practice should generally be filled in Uzbekistan. Iyad Hafez, CEO and managing partner of Staff Arabia, said his first visit to Uzbekistan exceeded expectations. “I’m positively surprised,” he told The Times of Central Asia. “Very...

digital economy

Kazakhstan and China Launch IBI Digital Economy Hub in Almaty

Kazakhstan and China have opened the IBI Digital Economy Hub in Almaty, establishing a new platform aimed at expanding bilateral cooperation in digital trade, investment, industrial development, and cross-border logistics. According to Kazakhstan’s Ministry of Trade and Integration,the new hub is designed to serve as a focal point for cooperation in the digital economy, e-commerce, trade, investment, industrial collaboration, and transport and logistics between the two countries. The opening ceremony was attended by Vice Minister of Trade and Integration Aidar Abildabekov, along with representatives of government agencies from Kazakhstan and China, development institutions, national companies, financial organizations, and private businesses. Officials said the platform would help companies from both countries develop joint investment projects and connect with international partners. It is also intended to expand digital commerce and online services while improving cross-border supply chains. The hub will support industrial cooperation and transport and logistics projects. It will also help companies deploy technology and localize production, with better access to markets in both countries. A central component of the initiative is the development of a large high-tech industrial park, which is expected to be built in phases over the next five to eight years. Potential locations include the Zhambyl, Almaty, and Karaganda regions, as well as the Khorgos International Centre for Boundary Cooperation on the Kazakhstan-China border. Infrastructure investment in the project is estimated at $2 billion. Once fully operational, the industrial park is expected to generate more than $10 billion in annual economic activity, while the joint venture managing the project is projected to earn more than $1 billion in annual revenue. Between five and ten major industrial and manufacturing companies are expected to become anchor tenants. Speaking at the launch, Abildabekov pointed to record growth in bilateral trade. “Trade between Kazakhstan and China reached a record $48.7 billion in 2025. During the first five months of 2026, bilateral trade totaled $22 billion, up 27% year-on-year. Our task now is not only to increase trade volumes but also to improve their quality through digitalization, industrial cooperation, and the creation of modern production and logistics chains,” he said. Abildabekov described the IBI headquarters as an important addition to the digital infrastructure supporting international trade and investment. "We see this project not simply as an expansion of Chinese business in Kazakhstan, but as a contribution to the development of the country's digital ecosystem. The new platform will become an effective center for cooperation between government, business, and the expert community, helping implement joint projects and introduce advanced digital solutions," he added. China remains one of Kazakhstan’s largest trading and investment partners. According to the Ministry of Trade and Integration, Chinese foreign direct investment reached a record $2.826 billion in 2025, while cumulative Chinese investment in Kazakhstan since 1993 has exceeded $30.7 billion. The hub adds a commercial element to Kazakhstan’s technology ties with China. As previously reported by The Times of Central Asia, President Kassym-Jomart Tokayev offered Astana as the venue for the first meeting of the World AI Cooperation Organization...

Tech Startups

Uzbekistan Expands President Tech Award to $5 Million, Launches $1 Million AI Startup Competition

IT Park Uzbekistan has opened a new season of the President Tech Award, the country’s largest technology competition, and launched a separate national contest focused on artificial intelligence, the President AI Award. The official presentation of both programs took place on July 1 during the Powering the Startup Ecosystem event at the Congress Hall of Uzbekistan’s Ministry of Digital Technologies. Organizers said the competitions will support technology startups through grants, venture investment, mentoring, and access to international markets. Azamat Karamatov, CEO of IT Park Uzbekistan, said the decision to increase the President Tech Award prize pool to $5 million and create the President AI Award reflected investment in a new generation of technology companies. “Our task is to create conditions under which talented developers and entrepreneurs can turn ideas into global products and contribute to the development of Uzbekistan’s digital economy,” he said. Launched on a presidential initiative, the President Tech Award has become one of Uzbekistan’s main platforms for technology projects. Organizers said more than 6,000 people took part in the most recent cycle and 862 startup teams competed, nearly double the previous season’s figures. Since the competition began in 2023, more than 13,000 people have applied and around 1,800 teams have been formed. Of the 45 projects that previously received awards, winners have created more than 400 jobs and attracted more than $10 million in post-competition investment. For 2026, the President Tech Award prize fund has been increased from $1 million to $5 million. The total includes $1 million in non-repayable grants and $4 million in venture investment for selected startups. The program will include three tracks. Early-stage teams will enter an incubation track focused on product-market fit and international mentoring, with 25 winners sharing $1 million in grants. Startups in the growth stage will compete for $1.5 million in investment through the acceleration track. A third track, Best Startup Project, will offer $2.5 million in investment from IT Park Ventures across 10 sectors, with winners selected by an international jury. The President AI Award is Uzbekistan’s first state competition dedicated fully to AI startups. It is designed to identify and develop AI projects that offer practical solutions for economic and social needs. The competition will focus on public administration, industry and entrepreneurship, healthcare, education, and the green economy and agritech. After selection, 25 startups, five from each field, will enter an acceleration program. They will work with mentors and experts to refine their products, prepare investor pitches, and raise their profile in Uzbekistan. The total investment pool for the President AI Award is $1 million, with 15 winners to receive financing across the five fields. Awards will be distributed as investments in two tranches tied to agreed performance indicators. Each field will have three winners, with $100,000 for first place, $60,000 for second, and $40,000 for third. Sherzod Shermatov, Minister of Digital Technologies, traced the awards to a shift in national policy. Uzbekistan initially promoted an outsourcing-focused IT sector, he said, but soon saw a rapid rise...

digital economy

Kazakhstan Accelerates AI Push to Build Digital Economy

Kazakhstan must accelerate its transition to a digital economy and scale up artificial intelligence if it wants to avoid economic stagnation, President Kassym-Jomart Tokayev has said. Speaking on May 4 at a meeting of the AI Development Council, Tokayev warned that Kazakhstan’s traditional growth drivers, including natural resources and low-cost labor, are nearing exhaustion, while new engines of growth have yet to take shape. According to the president, Kazakhstan is already facing the “middle-income trap.” He said avoiding stagnation requires a shift to a digital economy and the development of platform-based solutions. “Without a unified system of government data, artificial intelligence will remain ineffective,” Tokayev said. He called for public services to become an “invisible but highly efficient operating system” capable of reducing processing times from days to seconds, which he said would accelerate capital turnover across the economy. Kazakhstan has begun testing this approach in customs, tax administration, logistics, and public finance. The KEDEN customs platform has cut declaration processing times to under one minute, while Smart Cargo is being developed as a single digital window for logistics services. The integrated tax administration system has reduced document processing times from one hour to one minute. The Smart Data Finance platform brings together data from 78 sources, including financial transactions and transport activity. Authorities say real-time budget monitoring has helped prevent risky payments worth hundreds of billions of tenge. A public procurement forecasting system, built on a national product catalog with more than 23 million items, is also being developed to reduce budget waste. Tokayev said the digital economy already accounts for more than 15% of global GDP, reflecting a shift in global competition from goods markets to data and standards. He also emphasized the need to develop digital financial instruments, including cryptocurrencies and asset tokenization. “This will increase the country’s attractiveness for global capital and create the conditions for Kazakhstan to become a leading investment and financial hub,” he said. According to Tokayev, Kazakhstan has already established a legal framework for regulating digital assets. The government and the National Bank have been tasked with coordinating a strategy for developing the crypto market. At the same time, Tokayev stressed the need for more precise measurement of digitalization’s contribution to economic growth. “When GDP growth is reported, it is essential to clearly understand what share comes from the real sector and what from innovation,” he said, warning that the absence of a clear methodology could create an illusion of progress while masking underlying challenges. Tokayev also visited the GITEX AI Central Asia & Caucasus exhibition, where projects in AI, logistics, and fintech were showcased. Among them was an AI assistant deployed in Kazakhtelecom’s contact center, where it processes customer requests and helps detect fraudulent calls. Projects aimed at developing a digital asset ecosystem and crypto market infrastructure were also presented, including tokenized financial instruments on the Kazakhstan Stock Exchange. Experts say Kazakhstan is already taking steps to compete in the global technology landscape. According to Rustem Mustafin, head of the Center...

Innovation

INMerge Tashkent Showcases Rise of Uzbekistan as Regional Innovation Hub

On April 30, investors, founders and corporate leaders gathered in Uzbekistan’s capital, Tashkent, for the latest incarnation of the INMerge Innovation Summit. The traveling series followed an earlier session in Istanbul and will lead into the main summit scheduled for October 8-9 in Baku. In Tashkent, discussions centered on a question that continues to define Uzbekistan’s digital trajectory: how to turn rapid growth into a sustainable, interconnected ecosystem capable of competing beyond national borders. Two core discussions framed the agenda. The first focused on how companies are building digital ecosystems around everyday user needs. The second addressed a more structural issue: whether capital alone is enough to build what some participants called a “Digital Silk Road,” or whether deeper foundations are required. A Rising Regional Star The series of summits has been organized by PASHA Holding, an Azerbaijani conglomerate owned by the ruling Aliyev and Pashayev families. For Tughra Musayeva, Head of Innovations at PASHA Financial Holding and Managing Partner at INMerge Ventures, Uzbekistan stands out as a "rising star of the region". “It’s rich in human talent and capital, and increased political support for innovation and tech infrastructure is already showing results," she told The Times of Central Asia on the sidelines of the event. "In the coming years, we’re going to see many interesting startups and projects emerging from Uzbekistan.” Musayeva challenged a common assumption about emerging tech markets – that they remain dependent on foreign expertise. In her view, Tashkent already has most of the elements needed to sustain growth internally. “What we see right now is a very self-sufficient platform. There is infrastructure and the right actors are in place. The next step is about scaling, especially across borders,” she said, pointing to her ambition to increase cross-border collaboration between Central Asia and the Caucasus. A similar emphasis on connectivity came from her colleague Ulviyya Mehraliyeva, innovation events manager at PASHA Financial Holding and a member of the INMerge team. For her, the Tashkent gathering was part of a broader effort to link ecosystems that often develop in isolation. “What differentiates us is our focus on connecting ideas, people, ecosystems, and talent with opportunities," she told TCA. “We believe Tashkent has huge potential. There has been significant investment and development in the startup ecosystem.” To her, the city is already emerging as a regional hub, but she cautioned that Uzbekistan still has a lot to learn from outside. “It’s both building your own ecosystem while also learning from others. This is a stage of development. Every region goes through it,” she said. “We believe that collaboration between countries like Azerbaijan and Uzbekistan will only strengthen that.” [caption id="attachment_48170" align="aligncenter" width="2560"] Image: TCA[/caption] The View from the Ground Practitioners working within Uzbekistan’s tech sector were more circumspect. Dalerkhon Nodirov, CEO of IT Park Ventures, offered a more measured view of the country’s technological independence, particularly in the field of artificial intelligence. “We don’t yet have our own AI models,” he said. “At this stage, we still depend...

digital economy

Kazakhstan Aims to Boost IT Services Exports to $5 Billion by 2030

Kazakhstan plans to increase its IT services exports nearly fivefold, to $5 billion by 2030, officials and industry participants said at a roundtable focused on positioning the country as a regional hub for international tech talent and digital nomads. According to official data, Kazakhstan exported IT services worth $471 million to 95 countries in the first nine months of 2025. In the final quarter of the year, that figure more than doubled, reaching $1.142 billion as of January 1, 2026. Export revenues also exceeded spending on imported digital solutions by more than 2.6 times, with imports totaling $429 million. The new export target is expected to be supported by workforce expansion and talent attraction initiatives. Representatives of Astana Hub said the country plans to train 10,000 specialists in AI by 2030. At the same time, Kazakhstan is promoting its Digital Nomad Residency program, launched in January 2025, aimed at attracting foreign IT professionals. To date, more than 700 applications from 30 countries have been submitted under the program, with over 120 specialists granted residency status. “Human capital development is the foundation on which Kazakhstan’s growth as a digital hub is built,” said Deputy Prime Minister and Minister for Artificial Intelligence and Digital Development Zhaslan Madiyev. “We aim to make the Digital Nomad process fully digital, transparent, fast, and convenient. The arrival of highly qualified professionals is not just a statistic, it brings international experience, new competencies, and links to global markets. Our goal is to create conditions where talented IT professionals can realize their potential here and contribute to Kazakhstan’s economy.” Participants at the roundtable, including engineers and analysts from international companies, also shared their relocation experiences and proposed improvements to digital services. Following the meeting, stakeholders agreed to continue work through a permanent working group to better adapt the program to the needs of the IT community. As previously reported by The Times of Central Asia, President Kassym-Jomart Tokayev proposed establishing a regional center for cooperation with Japan in digital transformation and artificial intelligence in Astana.