How Digital Public Services Are Changing Daily Life in Central Asia

Kazakhstan, Uzbekistan, and Kyrgyzstan have moved from queues at public service centers to passports in mobile apps in just a few years, compressing a transition that took many countries decades. Behind the impressive figures, however, are questions the region is still trying to answer. Not so long ago, obtaining a certificate in Central Asia meant a trip to a government office, a queue, and a stack of papers. Today, a resident of Almaty can renew a driver’s license by phone, an entrepreneur in Tashkent can register a company without leaving the office, and a doctor in Bishkek can issue an electronic sick leave certificate. The digitalization of public services has moved beyond strategic documents and become part of everyday life for tens of millions of people. The scale of change is reflected in international assessments. In the United Nations E-Government Development Index (EGDI) for 2024, Asia showed the fastest growth of any region. Kazakhstan, Uzbekistan, and Kyrgyzstan all improved their positions, each at its own pace, and each with its own model. Kazakhstan: From eGov to a Platform State Kazakhstan remains one of the region’s leaders in digital governance. In the 2024 EGDI ranking, the country rose to 24th place globally, ahead of a number of developed economies. Today, around 90% of more than 1,300 public services are available online, while the eGov.kz portal and eGov Mobile app offer access to a growing range of services. The figures speak for themselves. According to Kazakhstan’s e-government portal, citizens received more than 25.7 million services through eGov.kz in 2025, while the eGov Mobile audience exceeded 11.7 million users. The “Digital Documents” section is especially popular: the app provides access to 39 types of documents, from identity cards to driver’s licenses and student IDs. The expansion has continued. In 2025, Kazakhstan launched eGovBusiness, a single-window service for entrepreneurs that allows them to register companies, apply for subsidies, and check risks. The authorities have also moved to consolidate fragmented government apps into the unified eGov and Aitu platforms. The next frontier is artificial intelligence. In 2025, Kazakhstan established the Ministry of Artificial Intelligence and Digital Development. Through the National AI Platform, the country is developing sovereign infrastructure intended to support the use of generative AI in government and keep citizens’ data within national systems. Uzbekistan: The Fastest Leap Forward If Kazakhstan sets the regional benchmark, Uzbekistan has shown some of the fastest momentum. Over six years, the country climbed 24 positions in the EGDI ranking, from 87th place in 2018 to 63rd in 2024, and entered the category of countries with a “very high” level of e-government development for the first time. At the center of this transformation is the unified portal my.gov.uz, through which citizens and businesses access public services. More than 760 services are available on the platform, while the mobile app offers more than 540. In the first half of 2025 alone, more than 16 million services were provided through the system. The direction is set by the Digital Uzbekistan 2030...

School Digitalization in Turkmenistan Increases Workload for Teachers

The rollout of electronic gradebooks in Turkmenistan, intended to streamline teachers’ work, has had the opposite effect, with educators reporting increased workloads, technical issues, and tighter oversight. As part of a broader push toward digitalization, authorities have required school staff to use the eMekdep system to record grades, manage lesson plans, and generate analytics. According to its developers, the platform enables work “anytime, anywhere” and is designed to reduce paperwork. Teachers, however, say the reality is far less efficient. Electronic journals can only be filled out with a stable internet connection, which remains unreliable even in the capital. “If two people log into our school’s network at the same time, it crashes,” a teacher in Ashgabat said. As a result, many educators are forced to rely on mobile data or home internet at their own expense, an added burden given their relatively low salaries, which range from $175 to $275 per month. Teachers also report contributing financially to school needs, including repairs and equipment, and, in some regions, even covering costs related to hiring cotton pickers. The main challenge, however, is not financial but administrative. Paper gradebooks have not been phased out, leaving teachers to maintain three parallel records: an official paper journal, a working notebook, and the electronic system. This duplication significantly increases the risk of errors. To save data, many teachers first record grades by hand and later transfer them into the system at home, a process that often leads to delays and inaccuracies. Given that the majority of teachers are women, many must also balance these demands with family responsibilities. At the same time, oversight has intensified. Moderators at both school and district levels monitor how teachers fill out gradebooks. Discrepancies between paper and electronic records require written explanations. Deadlines for entering data have also been tightened from up to 10 days previously to just two days, with the possibility of further reduction to 12 hours. Schools may be reprimanded if teachers fail to meet these deadlines. Technical problems remain a major issue. Users report software bugs that can cause pages to take up to 30 seconds to load. “In that time, it’s faster to mark grades for an entire class with a pen,” one teacher noted. Earlier reports have highlighted broader restrictions on access to certain services and efforts to control alternative communication channels, including the confiscation of Starlink satellite internet equipment. In such conditions, digital solutions remain heavily dependent on infrastructure that often struggles to handle the load.