Uzbektelecom Responds to Arbitration Case Filed by Humans Mobile
Following the news that Humans Mobile Ltd has launched an international arbitration case against Uzbekistan, state-owned telecom operator Uzbektelecom has publicly denied any wrongdoing and accused the company of failing to pay its contractual debts. On June 3, the International Centre for Settlement of Investment Disputes (ICSID), part of the World Bank Group, registered the case filed by Humans Mobile Ltd, a subsidiary of the Singapore-based Humans Group. The company alleges that Uzbekistan violated a 2003 bilateral investment treaty between the two nations. According to Humans Mobile, actions taken by Uzbek authorities disrupted its business operations and undermined the investment climate. In response, Uzbektelecom issued a detailed statement rejecting the accusations. The company stated that Humans Mobile has been using Uzbektelecom’s infrastructure since 2020 without developing its own network, unlike other mobile operators in the country. “Humans continues to earn money by using our mobile network but delays payment for the services,” Uzbektelecom said. The operator claimed that repeated warnings were issued to Humans about possible service disconnection due to unpaid debts. In turn, Humans filed a complaint with the Committee on Competition, alleging unfair treatment. Some media outlets have suggested that Uzbektelecom may be leveraging its dominant market position to exert pressure on the Humans Group. Uzbektelecom dismissed these claims, asserting that Humans Group is free to contract with other providers such as Ucell, Beeline, or Mobi.uz. The company emphasized that no legislation mandates virtual mobile operators to exclusively use Uzbektelecom’s infrastructure. Uzbektelecom also highlighted its broader contributions to national digital development. Between 2017 and 2024, the company claims it reduced the cost of 1 Mbps of internet bandwidth for local providers by a factor of 40. Despite what it describes as repeated contractual violations by the group, Uzbektelecom says it continued to provide service in order to avoid disruption for end-users, including those who are not direct customers. On May 8, the Tashkent Economic Court ruled in favor of Uzbektelecom, ordering Humans Group to settle its outstanding debt. The company said it may pursue additional legal action to protect its reputation should misinformation continue to circulate. Uzbektelecom concluded its statement by reaffirming its commitment to fair competition, transparency, and open dialogue with all market participants, including Humans Mobile, provided contractual obligations are met.