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Kazakhstan’s law enforcement agencies blocked approximately 85 million fraudulent phone calls in 2025, according to Interior Minister Yerzhan Sadenov. The announcement was made during a meeting of the Ministry of Internal Affairs. “Systematic work continues to combat cybercrime and internet fraud,” Sadenov stated. “A total of 84.5 million fraudulent calls were blocked, helping to prevent significant financial losses and reduce citizen exposure to fraudulent schemes. Thirteen call centers were shut down, including some located abroad. Fifty-six criminal cases have been launched against individuals involved in so-called ‘dropperism,’ aiding internet fraudsters.” Sadenov also highlighted Kazakhstan’s signing of the United Nations Convention on Combating Cybercrime, which he said will strengthen international cooperation in addressing cross-border digital crimes. As part of its broader digital transformation, Kazakhstan introduced the Law and Order service last autumn, a new tool enabling citizens to interact with law enforcement agencies. Integrated into eGov Mobile, the government’s digital services platform, as well as the Kaspi.kz and Halyk Bank mobile apps, the service is accessible nationwide. In addition to reporting offenses, users can submit complaints against police officers and send text, voice, photo, and video messages. Every report submitted through the service is automatically registered in the Ministry’s information system, with users receiving real-time updates on the status of their submissions. To support these initiatives, the Ministry of Internal Affairs has established a Department of Digitalization and Artificial Intelligence. The department is tasked with integrating smart technologies into law enforcement. One of its flagship projects is the National Video Monitoring System, which uses video analytics to enhance street and public safety, including the ongoing development of the Safe City initiative. As previously reported by The Times of Central Asia, engineers in Karaganda unveiled three prototype unmanned aerial vehicles last year aimed at improving public safety across Kazakhstan.
Kazakhstan is implementing mandatory biometric identification for all new mobile phone subscribers as part of broader efforts to combat telephone and internet fraud, the Ministry of Artificial Intelligence and Digital Development has announced. The ministry noted that the country already enforces several measures to address SIM card misuse, including efforts to prevent fraud, illegal SIM registration, and the use of devices for mass calls and bulk messaging. From the start of 2026, these safeguards will be tightened further. Under the new regulations, SIM cards will only be issued after biometric identification is completed. Communication services will not be activated until the subscriber's identity is verified through facial scanning. The policy applies to both individuals and legal entities. “For businesses and organizations, this requirement also applies to employees issued SIM cards for work-related purposes. Biometric identification eliminates anonymous number usage and increases accountability,” the ministry stated. Authorities expect the measure to curb illegal SIM sales via dealers and intermediaries. Regardless of where a number is purchased, service activation will only occur once the end user’s identity is confirmed. Additionally, a cap has been introduced on the number of SIM cards that can be registered to a single individual: up to ten for personal and family use. Exceeding this limit requires documented justification and identification of the devices in which the extra SIMs will be used. “This approach reduces the risk of mass SIM registration, a hallmark of fraudulent operations,” the ministry added. A key component of the new anti-fraud framework is the expansion of collaboration between mobile operators and the Anti-Fraud Center of the National Bank of Kazakhstan. This cooperation is intended to ensure the swift identification and deactivation of numbers linked to criminal activity. “In the case of suspicious calls or SMS messages, including those made using SIM boxes, telecom operators will relay subscriber information to the National Bank's Anti-Fraud Center and launch an investigation. If fraud is confirmed, the number will be blocked immediately and telecom services suspended,” the ministry explained. As previously reported by The Times of Central Asia, Kazakhstan also intends to introduce joint liability for banks and mobile operators in cases of internet fraud perpetrated through their infrastructure.
