Civil Aviation - The Times Of Central Asia

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Wizz Air to Offer Uzbek-Language Service After Passenger Complaint

Uzbekistan’s Competition Committee has investigated a passenger complaint against Wizz Air and taken action to improve service for Uzbek travelers. As a result, the airline will now provide Uzbek-language assistance on flights to Uzbekistan. The Complaint The issue came to public attention when Rasul Kusherbayev, a former deputy and adviser to the Minister of Ecology, encountered a language barrier on a Wizz Air flight from Samarkand to Abu Dhabi. Kusherbayev, who was seated near the emergency exit, was given safety instructions in English. Since he did not understand English, he requested an explanation in Uzbek or Russian. However, instead of accommodating his request, a crew member asked him to leave the plane. Kusherbayev refused, and upon arrival in Abu Dhabi, the airline contacted local police. Authorities advised both sides to resolve the matter amicably. Wizz Air staff later informed Kusherbayev that he was banned from using the airline’s services in the future. The incident led Kusherbayev to publicly criticize Wizz Air for failing to provide information in Uzbekistan’s state language. Government Response and Airline Commitment Following the complaint, Uzbekistan’s Competition Committee launched an investigation. The committee emphasized that all passengers must clearly understand safety instructions and that providing them exclusively in a foreign language could create risks and misunderstandings. As a result of the probe, the committee took action against the airline employees involved. Wizz Air also introduced new training programs for its crew on flight safety, etiquette, and passenger rights. The airline has committed to ensuring that by 2025, flight attendants and service personnel on Uzbekistan-bound flights will be able to communicate in Uzbek.

Russian Insurer Pays Compensation for AZAL Crash Near Aktau

The Russian insurance company AlfaStrakhovanie has completed payments under aviation hull insurance for the Embraer 190 aircraft operated by AZAL Airlines that crashed near the Kazakhstani city of Aktau. Additionally, compensation payments to passengers have begun, according to Ilya Kabachnyk, Deputy General Director for Aviation and Space Insurance at the company. "Full payment for the aircraft was made in February," Kabachnyk stated, noting that a significant portion of the risk was reinsured by the Russian National Reinsurance Company (RNPC). While the exact amount of compensation has not been disclosed, industry experts estimate it to be between $25 million and $30 million. Compensation payments to passengers began in January and are ongoing. These payments are being made in accordance with the Montreal Convention of 1999 and Russia’s Compulsory Insurance of Civil Liability of Carriers (OSGOP) law, which provides for compensation of up to 2 million RUB (approximately $22,000) for injury or loss of life. Regarding potential claims for damage to third parties, Kabachnyk said no such claims have been received so far. "If they arise, we will work with the airline accordingly," he added. Investigation and Cause of the Crash The crash occurred on December 25, 2024, during an AZAL flight from Baku to Grozny. There were 67 people on board, 38 of whom died, the majority of them Azerbaijani citizens. According to Reuters, citing an unnamed source, the aircraft was shot down by a Russian Pantsir-S missile. Azerbaijani authorities have supported this claim, stating that they have recovered fragments of the missile. In early February, Kazakhstan published a preliminary report on the crash, which described external damage to the aircraft.

Kyrgyzstan’s Aviation Authorities Await Removal from EU Blacklist

Kyrgyzstan’s State Civil Aviation Agency has announced that auditors from the European Union Aviation Safety Agency (EASA) will visit the country on March 9 to assess the possibility of lifting the EU’s long-standing flight ban on Kyrgyz airlines. Kyrgyz airlines have been on the EU’s aviation blacklist since 2006, with repeated but unsuccessful attempts by the country’s authorities to resolve the issue. The EU has cited multiple concerns, including shortcomings in Kyrgyzstan’s aviation legislation, inadequate inspector training, and a lack of flight crew development programs. The aging aircraft fleet has also been a key factor in maintaining the ban. Over the past two years, Kyrgyzstan has undergone two separate aviation audits, one focused on flight safety and another on aviation security. “Flight safety covers everything related to flight operations, while aviation security deals with protecting airports and aircraft from illegal interference,” explained Daniyar Bostonov, director of the State Civil Aviation Agency. According to Bostonov, Kyrgyzstan has been working since 2017 to meet all EU requirements. Hundreds of industry documents have been translated into English to demonstrate transparency and regulatory compliance. Bostonov believes the country now meets international aviation standards, and a final decision on Kyrgyzstan’s removal from the blacklist is expected in November 2025 at a meeting of the European Parliament’s Committee on Transport and Tourism (TRAN). “The question is no longer whether we will be removed from the EU blacklist - it is a certainty. We may just need to submit some additional documents to the European Parliament,” Bostonov stated. If the ban is lifted, Kyrgyzstan will be able to resume direct flights to the European Union and gain access to more favorable aircraft leasing agreements. “For example, if an Airbus aircraft is sold for $1,000, that price remains the same for non-blacklisted countries. However, if it is delivered to a blacklisted state, the price can drop to $800, which discourages investors,” Bostonov explained. Further supporting the possibility of removal from the blacklist, Manas International Airport recently became a member of ACI Europe, an organization representing over 500 airports across the continent.

ICAO to Develop Master Plan for Kazakhstan’s Civil Aviation

Kazakhstan’s Ministry of Transport and the International Civil Aviation Organization (ICAO) have signed an agreement to develop a strategic Master Plan for the Development of Kazakhstan’s Civil Aviation through 2050. The plan will outline a comprehensive strategy for the country’s civil aviation sector, covering the development of airports, air navigation systems, and airlines. It will also focus on improving flight safety, aviation security, accessibility, and the liberalization of air transport. Kazakhstan is the first country in Central Asia and the Commonwealth of Independent States (CIS) to establish a strategic partnership with ICAO for the sustainable development and modernization of its civil aviation sector. The initiative aligns with national objectives to enhance Kazakhstan’s role as a regional transit and transport hub. According to the Ministry of Transport, domestic airlines carried 14.3 million passengers in 2024, a 9% increase from 2023. Passenger traffic at Kazakhstan’s airports also grew by 14%, reaching 29.7 million people. Kazakhstan currently operates 582 flights per week to 31 countries, including Russia, Kyrgyzstan, Uzbekistan, Tajikistan, Georgia, Belarus, Azerbaijan, the United Arab Emirates, Saudi Arabia, Qatar, South Korea, China, India, and several European nations such as Germany, Italy, and the Netherlands. Additional destinations include countries in Southeast Asia, the Middle East, South Asia, Turkey, and the Maldives.

Kazakhstan to Release Preliminary Report on Aktau Plane Crash in Coming Days

Kazakhstan’s Minister of Transport, Marat Karabayev, has announced that a preliminary report on the investigation into the crash of an Azerbaijan Airlines (AZAL) aircraft near Aktau will be published in the coming days. On December 25, 2024, an Embraer 190 aircraft operated by AZAL crashed approximately three kilometers from Aktau airport while attempting an emergency landing. The flight, en route from Baku to the Russian city of Grozny, was carrying 62 passengers and five crew members. Thirty-eight people were killed in the crash. Footage from the crash site shows significant damage to the fuselage, with some reports suggesting a pattern consistent with air defense missile fragment impacts. The aircraft had initially requested permission to land at Grozny airport before abruptly changing course toward Aktau. Among the possible causes under investigation are a missile strike, and electronic system malfunctions due to radio signal suppression in Grozny linked to Russian efforts to repel Ukrainian drone attacks. Initially, the possibility of a bird strike was also mooted. Kazakhstan is leading the investigation under the International Civil Aviation Organization (ICAO) Convention, as the crash occurred within its territory. Specialists from Azerbaijan, Russia, and Brazil, along with international aviation experts and representatives from Embraer, are involved in the inquiry. “The specialists need time to complete their work, and we will not provide comments until the preliminary report is published. However, I promise that the report will be released in the coming days,” Karabayev said at a press conference in Astana on Tuesday. The investigation is in its final stages, he added, noting that experts from Azerbaijan, Russia, Brazil’s Center for Investigation and Prevention of Aviation Accidents (CENIPA), and ICAO have all contributed. “I hope that in the near future, we will publish a preliminary report on our website,” the minister stated. Karabayev specified that the report will be made available on the website of the Civil Aviation Committee, which operates under the Ministry of Transport. The Brazilian CENIPA has completed its analysis of the aircraft’s black boxes, and the decoded data has been sent to Kazakh authorities. “The conclusions drawn from this analysis, and those published in the final crash report, are the sole responsibility of Kazakhstan’s investigative body,” CENIPA stated. According to ICAO regulations, a preliminary report should be issued within 30 days of an incident. In late January, Kazakhstan’s Deputy Prime Minister, Kanat Bozumbayev, expressed hope that the initial findings would be released by the end of the month, but no report has yet been published. “Specialists need time to complete the work. It is a very complex and meticulous process,” Karabayev reiterated in response to questions about the delay. As The Times of Central Asia previously reported, the plane crash has contributed to tensions between Azerbaijan and Russia.

Uzbekistan Airways Reroutes Flights to Europe, Avoiding Russia and Belarus

Uzbekistan Airways has altered its flight routes to Europe, bypassing Russian and Belarusian airspace. The airline’s chairman, Shukhrat Khudoykulov, announced the decision at a press conference on January 28, according to local media reports. Flights are now taking a more southern route through Azerbaijan and Turkey. The change took effect on January 20, 2025. Reason for the Rerouting The airline’s press service told Kun.uz that the decision was made based on a recommendation from the European Union Aviation Safety Agency (EASA) and was not related to the recent Azerbaijan Airlines crash. “This is a recommendation from the European Aviation Safety Agency since we also serve European passengers,” the airline’s statement said. The change comes in the wake of the Azerbaijan Airlines crash on December 25, 2024. The aircraft, which was flying from Baku to the Russian city of Grozny, crashed near Aktau, Kazakhstan. Of the 67 people on board, 38 died, while 29 survived. Initial reports suggested that a Russian air defense system may have mistakenly shot down the plane during a Ukrainian drone attack on Grozny. A missile reportedly exploded near the aircraft, damaging its fuselage. Kazakhstan, which initially led the investigation, has transferred the case to Brazil’s aviation safety agency (CENIPA). The findings have been sent back to Kazakhstan and are expected to be released soon. Impact on Flight Times and Costs In response to Repost.uz, Uzbekistan Airways clarified that the change was made as a precautionary measure and also to helps optimize flight routes. The rerouting has increased travel distances. For example, the Tashkent-Munich flight, which previously covered 4,849 kilometers when flying through Russia, now spans 5,156 kilometers. This adds 30 to 40 minutes to flight times and raises operational costs for the airline.