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Digital Development

Turkmenistan’s Digital Push Gains Ground Despite Tight Internet Controls

Turkmenistan remains one of the world's most tightly controlled online environments. Yet its state services portal now advertises more than 500 services, the country has more than 100,000 registered mobile-banking users, and the flagship city of Arkadag has launched a 5G network. The figures are official or state-linked and difficult to verify, and the scale remains modest by regional standards. Taken together, however, they point to a shift: digitalization is beginning to move beyond government rhetoric and into everyday administrative and financial life. A Shift That Is Hard to Measure Turkmenistan's digital transition is difficult to quantify. Official statistics are incomplete and independent checks are rare. That makes smaller, observable indicators - portal use, mobile-banking registrations, network launches, and infrastructure projects - especially useful. According to DataReportal, Turkmenistan had 3.53 million internet users in October 2025, equivalent to 46.1% of the population. Using the same source, internet access stood at 93.4% in Kazakhstan and 89.0% in Uzbekistan. Other estimates put Turkmenistan's rate lower, underscoring the uncertainty around even basic connectivity data. DataReportal also counted 5.24 million active cellular connections, representing 68.5% of the population, although a connection does not necessarily include mobile internet access. Social media use remains far more limited: the same report estimated 388,000 social media user identities in October 2025, or 5.1% of the population. Those figures coexist with severe controls. Human Rights Watch said in its World Report 2026 that internet access remains tightly controlled. The authorities have also seized and dismantled Starlink equipment and intensified internet blocking. However, targeted infrastructure projects are moving ahead. The 5G network launched in Arkadag in 2025 was implemented with Huawei and the Ministry of Communications and, according to official accounts, is intended mainly to support smart-city systems. The ministry says it is also developing a fiber-optic route toward Herat and a submarine cable with Azerbaijan to add international links and transit capacity. E-Government Moves Beyond the Legal Framework Turkmenistan launched its unified public services portal, e.gov.tm, in 2019. The Law 'On Electronic Government' came into force in July 2022, formally setting out how public bodies could provide services through information and communication technologies and exchange data electronically. The portal is available through a website and Android and iOS apps. It allows users to pay utility, communications, and education fees, book tickets, join the electronic queue for migration services, and submit applications to government agencies. Published service counts vary sharply. In April 2025, Orient referred to 46 services; in March 2026, the same publication said the portal offered more than 500. The reports do not explain the rise, but the larger figure appears to use a broader definition that includes informational pages and other functions, not only fully interactive services. In October 2025, President Serdar Berdimuhamedov approved the Concept for the Development of the Digital Economy for 2026-2028. A state program and implementation plan followed in January 2026. The documents call for wider use of digital systems across government and the economy, while separate work with the United Nations Development...

Education

Turkmenistan Sets New Rules for Mobile Devices in Schools

In 2020, Turkmenistan’s schools banned the use of mobile phones during classes. Now the government has introduced new rules regulating the use of portable devices in academic settings, seeking to use them as learning tools while addressing concerns about distraction and other potentially negative effects on students. A Ministry of Education order recognizes the value of mobile devices in education, saying they must provide access to learning resources, including multimedia content, and help students organize files that contain textbooks, courses, and other materials in electronic form. The devices must improve “the quality of educational management, especially in educational systems that do not have access to an internet connection,” the order says. However, the ministry order urges educational institutions to be aware of “the potential harm to students' health of small-screen mobile devices that limit the types and amounts of information,” the need to provide storage for mobile devices and the fact that bandwidth capacity decreases when a lot of users connect to the wireless network. It also mandates “ethical rules” that are designed to avoid disruption – setting devices to “silent” or “flight” mode and barring video, photo or audio recordings of students and teaching staff without their permission. The ministry issued the order on May 19 and the Ministry of Justice registered it in early June. In a report in March, UNESCO said that global monitoring showed that 114 education systems had a national ban on mobile phones in schools, representing 58% of countries worldwide. That was a significant increase over 40% in 2025 and just 24% in 2023, according to the U.N. cultural agency. “The growth reflects mounting concerns about declining attention in classrooms, cyberbullying, and the broader influence of digital environments on children,” UNESCO said. But it noted that the global picture was nuanced, with not all countries opting for full bans and instead establishing policies that govern the use of mobile devices in schools. The agency said that the various approaches to mobile device usage in schools show that “countries are still searching for the right balance between limiting distraction and teaching responsible technology use.” Turkmenistan’s new order applies to smartphones, tablets, laptops, smartwatches, and other personal electronic devices, and comes amid wider school digitalization efforts. The country maintains tight controls over internet access and online content.

Human rights

Rights Groups Urge EU to Tie Turkmenistan Relations to Human Rights Progress

Rights groups have urged the European Union to take a tougher line on Turkmenistan, warning that closer ties with Ashgabat should be tied to measurable progress on human rights. The call came in a briefing by the International Partnership for Human Rights (IPHR) and the Turkmen Initiative for Human Rights (TIHR) ahead of the EU-Turkmenistan Human Rights Dialogue, scheduled for June 22, 2026, in Ashgabat. The organizations called on European institutions to press Turkmen authorities to take concrete steps to improve civil liberties, freedom of expression, and human rights protections. Turkmenistan remains one of the world’s most closed and repressive states, according to the briefing. It highlights severe restrictions on independent media, expanding internet censorship, the absence of independent civic space, persecution of government critics, transnational repression, impunity for torture and enforced disappearances, and continuing violations of women’s rights. The groups urged the EU to link any further development of relations with Turkmenistan, including ratification of the pending Partnership and Cooperation Agreement, to measurable progress on human rights. They also called on European officials to demand regular reporting from Turkmen authorities on the implementation of international recommendations and to share this information with independent civil society representatives. Media freedom is a central focus of the briefing. According to the 2026 World Press Freedom Index by Reporters Without Borders, Turkmenistan ranked 173rd out of 180 countries. The authors state that state-controlled media continue to function primarily as propaganda outlets, promoting an official image of prosperity despite economic hardship and systemic human rights violations. Access to alternative sources of information remains heavily restricted because of extensive internet censorship. The briefing also references cases involving the blocking of circumvention tools and raids targeting owners of Starlink satellite equipment. Rights advocates further argue that civic space in Turkmenistan is effectively closed to independent activity. Much of the public sector is controlled by government-linked structures, while many public-sector employees and students are pressured into financially supporting pro-government organizations. The briefing also highlights the continued practice of forced mobilization for mass state events. According to the organizations, civil servants, university students, and even children are regularly compelled to participate in large-scale public campaigns and rehearsals that can last for extended periods, raising concerns about health and safety. Despite official pledges to cooperate with international institutions, Turkmen authorities continue to restrict access to the country for independent observers and UN experts, the briefing says. It also lists cases of pressure and intimidation targeting journalists, activists, and human rights defenders. The organizations also expressed concern over discrimination against women, entrenched patriarchal practices, and the effects of the country’s prolonged socioeconomic crisis, which they say disproportionately affects women, labor migrants.

Education

School Digitalization in Turkmenistan Increases Workload for Teachers

The rollout of electronic gradebooks in Turkmenistan, intended to streamline teachers’ work, has had the opposite effect, with educators reporting increased workloads, technical issues, and tighter oversight. As part of a broader push toward digitalization, authorities have required school staff to use the eMekdep system to record grades, manage lesson plans, and generate analytics. According to its developers, the platform enables work “anytime, anywhere” and is designed to reduce paperwork. Teachers, however, say the reality is far less efficient. Electronic journals can only be filled out with a stable internet connection, which remains unreliable even in the capital. “If two people log into our school’s network at the same time, it crashes,” a teacher in Ashgabat said. As a result, many educators are forced to rely on mobile data or home internet at their own expense, an added burden given their relatively low salaries, which range from $175 to $275 per month. Teachers also report contributing financially to school needs, including repairs and equipment, and, in some regions, even covering costs related to hiring cotton pickers. The main challenge, however, is not financial but administrative. Paper gradebooks have not been phased out, leaving teachers to maintain three parallel records: an official paper journal, a working notebook, and the electronic system. This duplication significantly increases the risk of errors. To save data, many teachers first record grades by hand and later transfer them into the system at home, a process that often leads to delays and inaccuracies. Given that the majority of teachers are women, many must also balance these demands with family responsibilities. At the same time, oversight has intensified. Moderators at both school and district levels monitor how teachers fill out gradebooks. Discrepancies between paper and electronic records require written explanations. Deadlines for entering data have also been tightened from up to 10 days previously to just two days, with the possibility of further reduction to 12 hours. Schools may be reprimanded if teachers fail to meet these deadlines. Technical problems remain a major issue. Users report software bugs that can cause pages to take up to 30 seconds to load. “In that time, it’s faster to mark grades for an entire class with a pen,” one teacher noted. Earlier reports have highlighted broader restrictions on access to certain services and efforts to control alternative communication channels, including the confiscation of Starlink satellite internet equipment. In such conditions, digital solutions remain heavily dependent on infrastructure that often struggles to handle the load.

Internet

Turkmenistan Begins Seizing and Dismantling Starlink Equipment

Amid ongoing connectivity issues, Turkmenistan’s authorities have intensified efforts to control alternative internet access. Since mid-April, the country has begun widespread identification and seizure of equipment used for the Starlink service. Raids are being conducted by law enforcement agencies and other relevant state bodies. According to sources, inspections are taking place in residential buildings as well as office and commercial properties, with particular attention paid to rooftops, where satellite equipment is typically installed. Although the service is not officially authorized in Turkmenistan, it has become widely used. The reason is straightforward: users are seeking more stable internet access amid low speeds and restrictions imposed by local providers. According to local residents, the shift toward satellite internet accelerated following a deterioration in network quality in February. At that time, authorities introduced what users describe as a deliberate “degradation” of connectivity, increasing demand for alternative solutions. The cost of connecting to Starlink remains high. Purchasing and installing the equipment typically requires between $1,000 and $1,500. However, users begin to see savings after several months compared to domestic tariffs. Subscribers pay around $100 per month and receive speeds exceeding 200 Mbps, while the state provider Turkmen Telecom offers the general population a maximum of 6 Mbps. Even at a monthly cost of about $112, users can expect only around 8 Mbps. Higher-speed packages are largely unavailable to ordinary users. Speeds of up to 100 Mbps are offered only to legal entities and cost approximately $6,280 per month. For foreign companies, the price can reach as much as $35,702 per month. However, the key issue extends beyond pricing. According to users, connection quality remains unstable. Frequent disruptions and blocking are reported, and in some cases even basic online activities take a considerable amount of time.

internet access

Next Stop, Wi-Fi: Kazakhstan Pilots Satellite Internet on Rails

Just a few years ago, internet access on passenger trains in Kazakhstan seemed like an unattainable dream. Today, this service is becoming a reality. In an interview, Anuar Akhmetzhanov, Chairman of the Board of JSC Passenger Transport, told The Times of Central Asia that providing passengers with access to high-speed internet on trains is one of the key directions in the digitalization of the passenger transportation sector. Since the beginning of this year, the national company, Kazakhstan Temir Zholy (Kazakhstan Railways), together with the official distributor of the low-orbit satellite network OneWeb in Kazakhstan, has launched a pilot project to provide internet access on passenger trains. The service was first introduced on the Astana–Almaty route, and in the spring, on the Astana–Oskemen route. According to Akhmetzhanov, Kazakhstan is among the first countries in the world to implement low-orbit satellite internet on passenger trains. In addition, internet access based on Starlink technology was recently launched in pilot mode on the Astana–Borovoe electric train. “The preliminary results of the pilot project show strong demand from passengers. According to surveys, 87% of our passengers are satisfied with the quality of the internet, and the service meets their expectations,” said Akhmetzhanov. High-speed internet of up to 150 Mbps benefits both passengers and the carrier. Travelers can remain connected throughout the journey, have access to various online services, make online payments during the trip, and enjoy unlimited entertainment options. JSC Passenger Transport will, in turn, gain additional opportunities to sell tickets, control passenger boarding, provide additional services, and ensure safety control by connecting an onboard video surveillance system. “As of today, only three trains are equipped with internet. Work is underway to expand the service to all types of trains. Based on testing results, we plan to roll out the solution to all major routes as early as next year,” noted Akhmetzhanov. One of the main questions for passengers is whether the introduction of internet services on trains will affect ticket prices. On this point, Akhmetzhanov stated that an increase in ticket prices is not currently under consideration. “However, to reduce and offset expenses, the national carrier, together with its partner, is conducting market research on the demand for paid internet packages with higher speeds,” he said. For example, the operator Jusan Mobile offers paid internet services; currently, passengers can choose tariffs for the entire trip or purchase 1 GB packages with the option to increase the volume as needed. There are no restrictions on which internet resources can be accessed. In the near future, JSC Passenger Transportation is preparing to launch internet services on trains traveling on western routes, such as Aktobe–Almaty, Kyzylorda–Semey, and others. The Train Internet project, based on satellite technology, ensures a stable, high-speed connection even in remote and hard-to-reach regions where traditional mobile services are limited. For Kazakhstan, with its vast territory and long travel distances, providing internet access on passenger trains is a service in high demand.