EU-Funded Electronic Queue Management System Aims to End Border Delays in Kyrgyzstan
Kyrgyzstan’s State Customs Service has launched a pilot Electronic Queue Management System (eQMS) at the Kyzyl-Kiya road border crossing with Uzbekistan. The system is designed to simplify and expedite border-crossing procedures for truck drivers. Using the eQMS website, drivers can reserve time slots and access a designated waiting zone at their scheduled time, according to the Delegation of the European Union to the Kyrgyz Republic. European Union Support Funded by the European Union, the eQMS is part of Kyrgyzstan’s broader effort to enhance economic and regional trade integration. The initiative is implemented with technical support from the International Trade Centre (ITC), a United Nations agency, under the Ready4Trade Central Asia: Fostering Prosperity Through the Trans-Caspian Transport Corridor project. Marilyn Josefson, Ambassador of the European Union to the Kyrgyz Republic, emphasized the significance of the initiative: “The European Union is proud to support Kyrgyzstan's efforts to modernize its border management through the eQMS pilot initiative. Improving soft connectivity and facilitation of trade and border procedures is a crucial step in advancing the operational efficiency of the Trans-Caspian Transport Corridor and supporting the internationalization of Central Asian businesses, ultimately fostering sustainable economic development and stronger regional integration,” said Josefson. Advancing Border Efficiency Almaz Saliev, deputy chairman of the State Customs Service of Kyrgyzstan, highlighted the transformational nature of the project: “This system is not only an operational improvement but also a commitment to a modern, user-centered approach to border management.” The new system addresses longstanding issues faced by Kyrgyz exporters and freight forwarders, particularly delays at border crossings. While the pilot project focuses on the Uzbekistan border, border delays have also been a recurring problem for Kyrgyz trucks crossing into Kazakhstan. These delays have disrupted goods transit to Russia and other destinations, prompting periodic complaints from Kyrgyzstan about excessive queues. The eQMS pilot project marks a significant step toward more efficient, transparent, and reliable border management, paving the way for smoother trade flows and stronger regional connectivity.