On a snowy afternoon in Taldykorgan, a group of university students reacts with excitement at the mention of the words “smart city.” “Finally!” one of them says, but they struggle to define what it actually means. Artificial intelligence? Cameras? Faster internet? It doesn’t really matter. For them, the concept signals something simple: progress. That expectation has accompanied Kazakhstan’s digital strategy for nearly a decade. When the government adopted the “Digital Kazakhstan” program in 2017, the goal was to modernize public administration and infrastructure through data. Astana and Almaty were the first testing grounds. But the real challenge began elsewhere. To scale the model nationally, authorities turned to medium-sized towns and small urban centers, places where infrastructure gaps were sometimes more visible than innovation. In some regions, electricity supply remains unstable. In others, sidewalks, heating networks, or waste management systems require urgent upgrades. Aqkol: The Laboratory Aqkol, a town of around 13,000-14,000 residents located 100 kilometers north of Astana, became the country’s first official pilot in 2018. The project, developed in partnership with Kazakhtelecom JSC, Tengri Lab, and the Eurasian Group, aimed to create a “conceptual model” of an intelligent city. Around 3,000 sensors and 150 cameras were installed to monitor everything from traffic flows to air quality. In theory, Aqkol became a data-driven microcosm. In practice, the transformation was uneven. [caption id="attachment_43867" align="aligncenter" width="2560"] During winter, some residents of Aqkol contend with poor street lighting and snow-covered roads; image: TCA, Manon Madec.[/caption] At first glance, Aqkol does not immediately appear transformed. On the main avenue, two heated bus stops operate through the winter. Nearby, smart benches equipped with Wi-Fi and charging ports stand mostly unused. A seventy-year-old resident waiting for his bus acknowledges that “the city has become more comfortable.” [caption id="attachment_43864" align="aligncenter" width="2560"] In Aqkol, residents are waiting for more “smart” bus stops; image: TCA, Manon Madec.[/caption] Yet a few streets away, there are no sidewalks and limited street lighting. “Children walk home from school in the dark,” says Nadejda, a resident in her thirties. Zeinolla, a taxi driver native from Aqkol, questions whether the investment reached the entire town. To understand the project, one has to step inside the Smart Aqkol control room. In a small office, screens display live environmental and security data. Air quality is measured every ten minutes. During winter evenings, coal-burning households generate visible emission peaks on the graphs. “With these systems, we see exactly when pollution increases,” explains Asylbek Baiboranov, deputy director of the Smart Akmola regional program. “We can identify patterns and respond faster.” On one of the large LED screens, a woman’s portrait appears alongside a live video feed of her entering what looks like a post office. The system matches faces in real time. “The surveillance cameras are equipped with facial recognition technology,” Baiboranov explains. Since their installation, recorded offences have fallen by roughly 20%, according to him. Taldykorgan: more security, more environmental considerations Taldykorgan already has an extensive camera network. Ameer, a student, supports further expansion. A smart city,...
