Kazakhstan Smart Cities Face the Test of Turning AI Ambition Into Results
Almaty has ranked 38th among 61 cities in the inaugural Intelligent Cities Index, a respectable result that also reveals the distance between Kazakhstan’s digital ambitions and the world’s leading urban centers. The index, compiled by Boston Consulting Group (BCG), assesses how cities use artificial intelligence and digital technology to improve services and outcomes for residents. Almaty scored 62 out of 100, placing it in BCG’s “emerging” category. What Almaty's Ranking Reveals This score placed Almaty 38th among 61 major cities worldwide, ranking above cities including Milan, Melbourne, and Istanbul. However, it remained five points below the lowest-ranked city in BCG’s higher “accelerating” category and 23 points behind London, which headed the index with 85 points. Almaty performed reasonably well on strategy, adoption, and digital infrastructure, but its weakest score was for “ways of working,” which covers institutional readiness, governance, and project implementation. BCG found that leading cities combined technology with clear accountability, reliable funding, and measurable improvements for residents. The publication of these rankings has coincided with Kazakhstan’s adoption of a national methodology for Smart Cities and Smart Regions, approved by the Ministry of Artificial Intelligence and Digital Development. The framework, which took effect on July 12, sets common requirements and deadlines for the country’s cities. The question is whether it will improve urban life or encourage local authorities to accumulate equipment and platforms in pursuit of higher scores. Tackling Everyday Urban Problems The clearest examples in Almaty concern public transport, which residents will be able to judge through their daily journeys. Buses already carry GPS trackers and video cameras, while fares can be paid through the ONAY electronic payment system. The city plans to add payment by bank card, Apple Pay, and Samsung Pay. Electronic information displays are due to be installed at 1,188 bus stops during 2026–27. Officials also announced in February that 50 driverless vehicles would be placed on city roads in cooperation with Yandex Kazakhstan under a pilot program. The stated deadline was May 1, 2026, although no subsequent official announcement confirming the deployment was readily available by late July. This illustrates a wider problem: announcements are often reported more prominently than results. For these projects to improve Almaty’s position, the city will need to show whether digitalization has reduced journey times, made bus arrivals more reliable, improved road safety, or encouraged greater use of public transport. Capital Investment Astana provides a larger-scale example. In February 2025, the capital signed a six-year, $190 million agreement with the UAE-based Presight AI. The project covers traffic management, public services and sensors. Astana is also installing or integrating more than 22,000 AI-enabled facial-recognition cameras. The capital’s iKomek 109 contact center handled approximately 2.5 million requests in 2025, with 83% reportedly resolved during the first call. Alatau City: Kazakhstan’s Largest Test The most ambitious scheme is Alatau City, being developed between Almaty and the Kapshagai Reservoir. Unlike existing cities, Alatau is being designed from the outset with a separate legal and administrative framework and extensive digital management. The government intends...
