In 2025, Kazakh civil servants were fined a total of $99,300 for violations related to the provision of public services, according to the Agency for Civil Service Affairs (ACSA).
The agency reported that 917 administrative reports were filed against 442 officials for infractions such as missed deadlines, improper procedures for issuing permits, and unjustified refusals of service. Of those held accountable, 375 were local government employees and 67 represented central government agencies.
In addition to financial penalties, 1,636 public employees faced disciplinary measures, 1,331 from local administrations and 305 from ministries and central agencies. Among them, 27.3% were in managerial positions.
Over the course of the year, more than 478,000 violations in the provision of public services were identified: 130,751 in central government bodies and 347,692 at the local level. These included 147,105 instances of missed deadlines. The rights of 12,340 service recipients were restored as a result of investigations.
The ACSA also received 2,737 complaints related to public service quality. Most grievances concerned local government officials, state-owned enterprises, and agencies involved in land administration. Following these complaints, 481 unscheduled inspections were conducted, leading to the restoration of the rights of 233 citizens.
In total, the agency carried out 4,316 control measures in 2025. These resulted in 720 formal submissions and 2,164 orders to rectify violations, 2,026 of which were executed.
As previously reported by The Times of Central Asia, Kazakhstan is prioritizing digital transformation to enhance public service delivery. A unified electronic platform for the construction industry is scheduled for launch in 2026, aiming to streamline bureaucratic processes and increase transparency.
