Uzbek President Shavkat Mirziyoyev has instructed the government to establish individual key performance indicators (KPIs) for each minister and khokim (local governor) to accelerate digitalization reforms. According to presidential spokesperson Sherzod Asadov, officials will not only be assigned specific KPIs but will also be required to meet strict deadlines for task completion.
As an example, Mirziyoyev directed the State Committee for Tourism to develop a unified digital platform integrating hotel reservations, airline and rail tickets, museum and theater visits, and services for guides and interpreters. Another priority is expediting the issuance of electronic visas – the Ministries of Foreign Affairs and Justice have been tasked with reducing processing time to three days.
The president emphasized that competitiveness in the service sector is directly linked to the level of digitalization across industries. However, not all agencies are meeting their targets. For instance, the Ministry of Transport has failed to launch an online ticketing system for all types of passenger transport, despite more than six months of efforts. Similarly, the Cadastral Agency has been slow in developing a unified register of real estate addresses.
“Any leader who postpones digitalization acts against our policy of openness,” Mirziyoyev stated.
A key topic at the meeting was the optimization of state services. The president noted that, over the past three years, some functions have been transferred to the private sector, including conducting exams and awarding qualification categories to realtors and appraisers, issuing certificates to tour guides, and performing mandatory technical inspections of specialized and agricultural equipment.
This privatization trend will continue. By March 1 this year, 11 additional state services are expected to be handed over to private enterprises, followed by 18 more by October 1.
